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KMID : 0926620220270030039
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Korean Journal of Hospital Management
2022 Volume.27 No. 3 p.39 ~ p.49
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A Study on the Relationship between Patient Safety and Patient-Centeredness in Hospitals
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Kook Sun-Pyo
Kang Je-Gu
Lee Kwang-Soo
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Abstract
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Purposes: This study purposed to analyze the relationship between patient safety and patient-centerendess.
Methodology: The comprehensive scores from patient safety assessment program and patient experience survey conducted by Health Insurance Review & Assessment Service were used as independent variables and dependent variables. This study analyzed the relationship between 4 patient safety-related areas(i.e. risk standardized readmission ratio, intensive care unit, preventive antibiotic, the drug evaluation) and 6 patient experience areas(i.e. nurse services, doctor services, medication & treatment, hospital environment, patient?s right, overall experience) by using robust regression analysis.
Findings: According to results, the score in ?patient?s right? and ?risk standardized readmission ratio? areas were found to have a significant relationship, and ?overall experience? and the ?preventive antibiotic? areas. The ratio of senior beds and specialists was a general characteristics of hospitals that had a significant relationship on patient experience assessment.
Practical Implication: The relationships between patient safety and patient experience assessment were varied depending on areas. Further study is needed to make clear the supposed relationship.
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KEYWORD
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patient safety, patient-centeredness, quality assessment, Health Insurance Review & Assessment Service
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